Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be high. Please call our office for a current quote.
Q: Does the standard 8 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1- 2 hrs before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance( unless the party will take place at a park) If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. All inflatables should be clean when you get it. Jumpolines Party Rentals cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 ft of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit to reserve an inflatable?
A: Yes, because inflatables are rented on a first come first reserved basis; we require a $30 deposit to reserve all inflatables. Special arrangements may be made in certain situations, please ask for details.
Q: How big are the jumps?
A: Most of our jumps are 13 ft x13ft. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Please check the requirements listed with each jump. Also, make sure you have at least a 4ft access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Is Jumpolines Party Rentals insured?
A: Yes; we are insured by a $1,000,000 general liability policy.
Q: Do we offer insurance to cover the inflatable?
A: Yes; you may cover any physical damage that may happen while you have the inflatable for an additional price of the package price. This does exclude silly string (NO SILLY STRING!!!) and someone purposely wrecking the inflatable.
Q: Who is responsible for the equipment operation?
A: Jumpolines Party Rentals understands every event is unique in its own way and strives accommodate to the best we can. At each event you may choose to staff it yourself (minimum 1 person per an inflatable), have us staff the entire event, or have 1 staff manager to oversee it. A charge of $15 x hr will be assessed per staff member.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q:How long does it take to set up an inflatable?
A: On average 15 - 20 minutes per an inflatable.
Q: Can we pick up the inflatables from your place and set the units up ourselves?
A: Yes, you may pickup your games from our facility. We will help you load and unload during pickup/drop-off. We do offer a discounted price if costumer is able to pick up, set up and bring back rental equipment.
Still have a question? Please Call or Write: firstname.lastname@example.org (801)808-7085.